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Complaint and Feedback Resolution

Complaint/Feedback Resolution Procedures

We have created a process for dealing with complaint/feedback that we believe is both effective and efficient. We expect every OSAC International College employee who receives complaint/feedback from student, external partners, public, parent/guardian or staff to take ownership, and ensure that the complaint is resolved in a timely manner. We will analyses feedback/complaint received and serve as inputs for its review process. We will also constantly review the complaint/feedback management system for continual improvement.

If you have a complaint/feedback, we encourage you to follow the procedure outlined here.

  INTERNAL SOLUTION

Step 1 – Tell us

In most cases, a complaint/feedback is resolved simply by filling in feedback form, telling us about it in person, phone or email. You should be able to get swift results by talking with our employees. You can speak with any of us at the school or by calling us at +65 6732 5077

Step 2 – Student Services Department

If the problem is not resolved to your satisfaction, you can contact our Student Services Department.

You can reach us by:

  You can reach us by

  Or you can write in to us:

  Telephone 
  Fax
  E-mail
  Website

:+65 6732 5077
:+65 6341 7107
: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
:www.osac.edu.sg

  Address: OSAC International College
  Attn: Student Services Department
  1, Lorong J, Telok Kurau, Singapore 425792


Be sure to include:

• Your name and contact information where you prefer to be reached.

• The nature of your complaint/feedback.

• Details relevant to the complaint/feedback and with whom you have already discussed the issue.

If you are dissatisfied with the decision of the Student Services Department, you may contact or be directed to the Principal of the OSAC International College.

Step 3 – Principal of OSAC International College

Assuming you have followed the complaint escalation steps outlined above and you remain unsatisfied with the Student Services Department’s resolution, you can contact the Principal of OSAC International College. The Principal will conduct a further investigation providing legal action has not been taken on the matter.

  You can reach the Principal of the
  OSAC International College by:

  Or you can write in to us:

  Telephone : +65 6732 5077

  Fax : 6341 7107

  Address: OSAC International College
  Attn: Principal
  1, Lorong J, Telok Kurau, Singapore 425792


All staff has to acknowledge receipt of the formal complaint in writing within three (3) working days of receipt and resolve the complaint within seven (7) working days of receiving the complaint.

  EXTERNAL SOLUTION

Students who remain dissatisfied with the outcome of any appeal, except those related to a mark or grade, can make a final appeal to the

Singapore Mediation Centre (SMC)
1 Supreme Court Lane, Level 4, Singapore 178879
Tel: +65 6332 4366
Fax: +65 6333 5085
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.mediation.com.sg

or

Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings.

CPE Student Services Centre
1 Orchard Road (YMCA Building), #01-01
Singapore 238824
Nearest MRT: Dhoby Ghaut (Exit A) - Map 

Tel: +65 6592 2108
Fax: +65 6337 1584
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.cpe.gov.sg 

Opening Hours

Monday – Friday 9.30am – 6.00pm
Closed on Saturdays, Sundays and public holidays